Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Maarss Nightwear typically delivers orders within 4 to 5 working days, but that it may occasionally take up to 7 working days if there are weather conditions or other issues that could affect delivery. If you have any concerns about the status of your order or its delivery time, you can contact us on maarss.online@gmail.com or https://wa.me/+923352132595
If you need to change your shipping address for an order you have already placed with Maarss Nightwear, you should contact their customer service team as soon as possible to request the change. You can do this by sending an email to their provided email address or contacting them via WhatsApp.
Be sure to provide your order number and the new shipping address you would like to use. Depending on the status of your order and the timing of your request, it may or may not be possible to change the shipping address. However, the customer service team will do their best to assist you and provide guidance on how to proceed.
It’s always a good idea to double-check your shipping address before placing an order to avoid any issues or delays with delivery.
To track your order, you can contact us on Whatsapp directly and provide your order details. We should be able to provide you with the tracking information or help you locate your order.
“We currently only provide delivery services within Pakistan.”
If you need to swap an item
RETURNS & EXCHANGE POLICY
Our Customer Service Team will arrange for a smooth return/exchange process for you.
We refund 100%, and don’t play dirty games .
- We only accept an unworn, unwashed returned product with original tags within 10 days of purchase.
- The customer needs to return the product via traceable delivery .i.e courier or registered post at his own expense to our provided address. Delivery charges are non-refundable.
We make our products with complete care. If you received a damaged/defective/ Incorrect order then, you can always return it and we will issue you a 100% Cash back for the purchase price of your order (shipping and discounts aren’t included in this).
Our quality and customer service makes sure that your experience with us and our products is exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just https://wa.me/+923352132595 us at, 1 pm – 9:00 pm, Monday through Saturday, or email us at maarss.online@gmail.com